Guest Information

Requesting a Reservation

Requests for rooms at St. James Inn are made through the Department of Social Work at the hospital where the patient is receiving treatment. A social worker from the hospital in which the patient is being treated is the only person who can request a room at St. James Inn. Unfortunately, a request does not guarantee availability of rooms.

If you are or a family member is a patient in the UCLA Health System, please contact the Ronald Reagan UCLA Medical Center, Department of Clinical Social Work at 310-267-9700. Please leave a message so a hospital social worker may return your call.

Check In

Check-in takes place between the hours of 10:00 AM and 4:00 PM.
Guests will receive a tour of the house upon check-in.
Guests will receive guidelines and house rules and must complete the registration process prior to being escorted to their room.

Check Out

As a courtesy, the Inn asks that guests notify the innkeeper at least 24 hours prior to departure in order to maintain Inn records.
Guests must clean their room before checking out.
Rooms must be cleaned, vacuumed and dusted. Towels and sheets should be washed. Bathrooms should be thoroughly cleaned. Wastebaskets should be emptied and relined.
Refrigerator area must be cleaned and any unwanted food items must be discarded.
Guests are required to inform the innkeeper when they are ready to check-out. A staff member will inspect the guest room and kitchen area.
Room keys shall be returned to the front desk and check out will be completed.

Housekeeping

St. James Inn does not have a formal housekeeping department. We ask that you take care of the Inn as you would your own home.
It is a requirement of residency that all guests clean and maintain their rooms and the kitchen on a regular basis.
Cleaning supplies will be available for guest use.

Terms of Residency

Guests who are patients of a medical facility are welcome at the Inn as long as the patient is under active treatment. We ask that guests depart within 3 days after active treatment ends.
Families of patients are welcome for up to 12 weeks, while patients are under active treatment.
Families must have their social worker call the innkeeper to request an extension of residency. A request does not guarantee an availability of an extended stay.